Privacy policy

Gripsta Privacy Policy

Last updated: August 19, 2024

This is the Privacy Policy of Gripsta Gear and its affiliated companies and subsidiaries (collectively, “Company”) regarding your use and interaction with Company and its “www.gripsta.com” website and all related software applications, websites, portals and cloud servers (collectively, the “Application”). By using our Application, you consent to this Privacy Policy, as amended from time to time.

This online privacy policy applies only to information collected through our website and not to information collected offline.

Any capitalized terms not defined herein shall have the meaning ascribed to them in the Terms of Use https://gripsta.com/policies/terms-of-service which are incorporated herein by reference (the “Terms”). In the event of a conflict between this Privacy Policy and the Terms, the provisions of this Privacy Policy will prevail.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We will not sell, share, or rent this information to others in ways other than those outlined in this Privacy Policy. Company collects information from our users at several different points on the Application. Personal Information (defined below) provided by users (“you”) will be used by Company to improve the Application and provide a more personalized experience for the user, but information which identifies a specific individual will not be disclosed to others without the user’s permission unless necessary to provide services which the user has requested.

WHAT INFORMATION ABOUT ME IS COLLECTED AND STORED?

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

We may collect some or all of the following categories of personal information:

Contact Information: your first and last name, billing address, shipping address, email address, phone number;
Other Identifying Information: social media user names, IP address, commerce ID, order ID, passwords and other security information for authentication and access;
Financial Information: credit card and debit card;
Demographic Information: gender and date of birth;
Geolocation Data: data derived from your device that is used to locate you within a certain geographic area or GPS phone location;
Internet or Other Electronic Activity: your browsing history, including information about how you navigate within our services and which elements of our services you use the most;
Audio and visual information: your videos and photos that you choose to upload to our websites or otherwise share with us;
Commercial information: products purchased or viewed on our websites and records and transcripts of communications with us, such as communications with our customer service team or through the chat feature on our websites;
Personal Interests: preferences including information about the types of events and products you prefer; and
Inferences: inferences drawn from the categories described above in order to create a profile about you to reflect your preferences, characteristics, behavior and attitude.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

From what sources do we collect sources of personal information?

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Basic contact details including your name, address, phone number, email.
Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information including your username, password, security questions.
Shopping information including the items you view, put in your cart or add to your wishlist.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.

We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How do we use your personal information?

We may use your personal information for the following purposes:

Transactional Purposes: We use your contact information, financial information, and commercial information to:

Place, process, confirm, send and track your order, subscription and registration;
Communicate with you about your order, subscription or registration, including when you use the chat feature on our websites; and
Process any subscription or registration you make to one of our services.

Analytical Purposes: We use contact information, other identifying information and your internet activity and browsing history to analyze preferences, trends and statistics.
Marketing and Promotional Purposes: We use your contact information, commercial information, demographic information, internet or other electronic activity, geolocation data and inferences to:

Inform you of our new products, services and offers;
Run contests, promotions and sweepstakes;
Provide you with our loyalty program, including earning points and awarding and redeeming rewards;
Provide you with targeted advertising; and
Provide you with other information from and about one of the Company family of brands, including personalized marketing communications.

Maintenance and Improvement of Services and Website: We use your internet activity, commercial information and browsing history to:

Provide and maintain functionality on our website, including our live chat or customer review features;
Handle your customer services requests;
Provide our reviews feature to you; and
Help us diagnose technical and service problems and administer and improve our stores, websites and apps.

Review and content creation purposes: We use your contact information, commercial information, and video and audio information to enable reviews of our products and to display content that you have created and allowed us to display on our website and services and on social media.
Security and Fraud Prevention: We also use your contact information, other identifying information, commercial information, financial information, geolocation data, internet activity and browsing history, and inferences to protect this website, our company and others, and for, fraud detection, theft prevention and legal compliance.
Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners, including Shopify, to provide services and advertise to you.
Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Our Service Providers

We may contract with companies or persons to provide certain services, including operating the website, hosting the website, providing the products and services you request, authorizing and processing your payments, product fulfillment, fraud protection and credit risk reduction, product customization, marketing and promotional material distribution, loyalty program management, promotions fulfillment, web site evaluation, data analysis and, where applicable, data cleansing. We call them our "Service Providers." We also ask our Service Providers to confirm that their privacy practices are consistent with ours.

Our Affiliates

We may share contact information and other personal information with companies controlling, controlled by, or under common control with Company. In addition, the contact information and other personal information that we collect about you may be transferred as an asset in connection with a merger or sale involving all or part of Company and/or its assets or as part of a corporate reorganization, stock sale, asset sale or other change of control or ownership.

Law Enforcement and Courts

In certain instances we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Company or to others. For example, we may be required to disclose personal information to respond to a subpoena, court order, or other legal process. We may also disclose this information in response to a law enforcement agency's request, or where we believe it is necessary to investigate or address unlawful acts or acts that may endanger the health or safety of a consumer or the general public, to verify or enforce compliance with the Terms of Use and policies that govern our website or as otherwise required or permitted by law. We may also disclose your contact information when we believe the law or legal process requires it.

Combining Information

To serve you better, we may combine information you give us online, at events or in our stores. We may also combine that information with publicly available information and information we receive from or cross-reference with third parties. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you directly about our products and events that may be of interest to you, and for other promotional and commercial purposes.

Advertising and Online Tracking

We may use cookies, web beacons, pixels and other similar technologies in order to analyze and understand how the website is used and to enhance your experience with our brands. For example, we may use cookies and related technologies to: (i) customize account pages for you, (ii) track user visits and account features, (iii) determine what features and pages are most frequently requested or visited, and (iv) save your password so you do not have to provide it each time you visit the website.

We use third-party companies to provide Internet data hosting and to help us measure and determine how visitors use our websites, the effectiveness of our websites and promotions, and to help us improve and optimize our websites and the products and services we offer. We also use third-party companies to serve advertisements (banners or links) on our behalf across the Internet. These companies use tracking technologies (including cookies and pixels) to collect information about your visits to our website and your interactions with our products and services in order to provide tailored advertisements based on your interests and browsing of our website (remarketing) on our behalf and on behalf of other advertisers across the Internet. These third-party companies may also serve advertisements to you, using other personal information, such as your email address. We use third-party audience data (such as age, gender, and interests) to better understand and advertise to audiences that visit our website.

In addition, some of our email communications to you may include a "click-through URL" linked to a particular page on the website. By clicking on one of these URLs, you will automatically enter our website and we may collect information related to the "click-through." You may avoid having this information collected by not clicking on URL links in our email communications.

We use Google Analytics on the websites to collect and track your internet or other electronic activity, to analyze how users use the websites, and to provide advertisements to you on other websites. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.

Our systems do not recognize browser “Do Not Track” signals, but several of our Service Providers who utilize these cookies on our website enable you to opt out of targeted advertising practices. To learn more about these advertising practices or to opt out of this type of advertising, you can visit www.networkadvertising.org or www.aboutads.info/choices/. We also provide you with additional tools to opt out of marketing from us. You can learn about this in the “Can I Indicate Whether or Not I Want to Receive Promotional Communications?” section of this Privacy Policy.

Browsing Session Information

We may use technology that maintains a record of your browsing session. We use this information for quality control, customer service, fraud prevention and security, and marketing purposes.

WHAT ABOUT THE PRIVACY OF CHILDREN UNDER 13?

We do not intend to collect personal information from anyone who is under the age of 13. If you are under the age of 13, you should not provide any personal information to us and you should use this website only with the involvement of a parent or guardian. If you are a parent or guardian of a child under the age of 13 and suspect he/she has provided personal information on or through the website, please contact us as set forth below under "How Can I Contact You Regarding This Privacy Policy?"

WHAT STEPS ARE TAKEN TO KEEP PERSONAL INFORMATION SECURE?

The security of your information is important to us. We have instituted security procedures and measures to protect our servers and networks that store personal information. Unfortunately, no transmission of information over the Internet can be guaranteed to be 100% secure and, therefore, we cannot ensure or warrant the security of any information. In order to help protect personal information you provide to us, you: (i) should not share your password or account information with others, (ii) should use a secure web browser, and (iii) should change your password frequently. If you wish to cancel a password, or if you become aware of any loss, theft, or unauthorized use of a password, please contact us as set forth below under "How Can I Contact You Regarding This Privacy Policy?"

HOW CAN I ACCESS, CORRECT, AND UPDATE PERSONAL INFORMATION?

You may access, correct and update certain personal information that you have provided to us by clicking on the "My Account" area of this website and following the instructions set forth therein or by contacting us with your request as set forth below under "How Can I Contact You Regarding This Privacy Policy?"

We reserve the right to retain any personal information reasonably necessary to appropriately document our business activities, for archival and record retention purposes, or as otherwise required by applicable law. You may find out more details regarding this Privacy Policy by contacting us as provided below under "How Can I Contact You Regarding This Privacy Policy?"

We display personal testimonials/reviews of satisfied customers on our site in addition to other endorsements. We may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at policies@gripsta.com.

CAN I INDICATE WHETHER OR NOT I WANT TO RECEIVE PROMOTIONAL COMMUNICATIONS?

You always have the choice to stop receiving email and SMS marketing communications. There are several ways in which you can tell us whether or not you want to receive promotional communications from us. You can change your promotional email subscription preferences by clicking on an "unsubscribe" hyperlink contained in promotional emails we send you. Please note that "opting-out" of receiving promotional emails will not stop marketing or advertising content that is generated for distribution or is otherwise queued for transmission to you before we can implement your request. For SMS marketing, you can reply “STOP” to any text message to stop receiving marketing text messages from the applicable short code. Please note, your request to “opt-out” of receiving promotional emails may take a few days to process.

If you establish an account or purchase from us, you may receive certain types of communications even if you have not opted-in to receive them because these types of communications may be necessary in order to maintain an account on the website or provide you with information about your order.

WHAT HAPPENS WHEN I LINK TO OR FROM ANOTHER WEBSITE?

This website may contain links to or from websites to which this Privacy Policy does not apply ("Linked Websites"). Please be advised that the practices described in this Privacy Policy do not reflect the practices regarding information collection, use and disclosure of Linked Websites or the owners or operators of those Linked Websites. We are not responsible for the unavailability of, or the content located on or through, any Linked Websites and a link to a Linked Website does not mean we endorse or are affiliated with it. Your use of Linked Websites will be governed by the terms of use, privacy policies, and other terms, notices, and policies set forth on or referenced in those Linked Websites. We encourage you to be aware of when you leave this website and to read the privacy policies of each website you visit.

WHAT IF I AM A RESIDENT OF CALIFORNIA?

Notice to California Residents/Your California Privacy Rights

California Civil Code Section 1798.83, otherwise known as California’s Shine the Light law, permits customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to us at the following address: policies@gripsta.com Subject: Privacy Policy Questions

WHAT IF I AM A RESIDENT OF ANOTHER STATE?

If you are a resident of California, Colorado, Connecticut, Montana, Oregon, Texas, Utah or Virginia, you may have certain privacy rights (“Rights”) under the applicable laws in your state (“State Privacy Laws”). This section describes those Rights and how you may exercise them with the Company family.

Rights Requests

Right to Know, Right to Correct, Right to Third Party Disclosure List, and Right to Deletion

You have the right to request that we disclose certain information to you about our collection of your personal information, including:

the categories of personal information we may have collected about you;
the categories of sources from which we collected your personal information;
the business or commercial purpose for which we collected or sold your personal information;
the categories of third parties with whom we shared your personal information;
the categories of personal information that we sold or disclosed for a business or commercial purpose;
the categories of third parties to whom we sold or disclosed personal information for a business or commercial purpose; and
the specific pieces of personal information we collected about you.

If you are an Oregon resident, you may request a list of specific third parties with whom we have shared your personal information.

You can also request to know the specific pieces of personal information that we have collected about you.

You can also request that we delete your personal information, but we may not delete all of your personal information if one of the following exceptions applies:

Transactional: to complete a transaction for which the personal information was collected, provide a good or service requested by you, or perform a contract we have with you;
Security: to detect data security incidents; preserve the integrity or security of systems; or investigate, report, or prosecute those responsible for any such action;
Error Correction: to debug or repair any errors;
Legal: to protect against fraud, harassment, malicious or deceptive activities, or illegal activity or to comply with applicable law or a legal obligation, or exercise rights under the law, such as the right to free speech; to assist another party with any of its obligations under applicable privacy laws; or
Internal Use: to use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information (i.e. to improve our services).

Please note that if we delete your personal information, many of our services will not work the same. For example, you will not have an account, order history, personalized web experiences, loyalty points and certificates, recently obtained coupons, or promotional emails sent to your inbox.

You may also request that we correct any inaccurate information that we have about you.

To submit a request to know, a request to correct, a request to obtain a third-party disclosure list, or a request to delete, please contact policies@gripsta.com In order to verify your identity, we will need the name, address, phone number and email address associated with the account. In order to designate an authorized agent to act on your behalf, you must provide the authorized agent with written permission to do so, and your authorized agent must submit that written proof at the time they make the request on your behalf. If you make multiple requests under this section, we recommend sending the deletion request last, as we will not be able to fulfill your other requests once we have deleted your information. For a faster way to correct your contact information, as described above, you may go to the “My Account” section of your account to correct it yourself.

Do Not Sell or Share/Use My Personal Information for Targeted Advertising

Under California law, “share” means disclosing your personal information by us to a third party for cross-context behavioral advertising, in exchange for money or anything else of value. Thus, when we use the term “share” under this section, we are using it in the narrow meaning of how it is defined under California law. Other State Privacy Laws do not use the term “share,” but describe the activity as using personal information for targeted advertising.

Under the laws of California, Colorado, Connecticut, Montana, Oregon, Texas, and Utah, “sell” means exchanging your personal information by us with a third party for money or anything else of value. Under Virginia law, “sell” is the exchange of personal information for money only.

Personal Information that We Sell or Share/Use for Targeted Advertising

Through our participation in digital advertising networks, we may sell, or share/use for targeted advertising, the following categories of personal information:

Identifiers
Characteristics of protected classifications under California and federal law;
Internet/electronic activity;
Commercial information; and
Inferences drawn from the categories described above in order to create a profile about you to reflect your preferences, characteristics, preferences, behavior and attitudes.

We do not knowingly sell or share the personal information of minors under the age of 18, unless we obtain consent in accordance with State Privacy Laws.

Right to Opt Out of Sale or Sharing/Using your Personal Information for Targeted Advertising

We participate in digital advertising networks to deliver targeted advertising that is tailored to your interests. The participation in certain ad networks can constitute a “sale” of personal information, or “sharing/processing for targeted advertising” under State Privacy Laws. You can opt-out of this activity for online activity by doing the following: using our Cookie Preferences tool to toggle off “Advertising” cookies; or enabling an opt out preference signal for a browser or plug-in that makes it clear that such signal is meant to have the effect of opting you out of the sale and sharing of your personal information. To opt out of offline sharing or selling, please contact us at: policies@gripsta.com.

We do not “sell” or “share” sensitive personal information (as defined under State Privacy Laws).

Right to Opt out of Profiling

If you are a resident of California, Montana, Oregon, Texas, Virginia, Colorado, or Connecticut, you have a Right to opt out of any form of automated processing performed on personal information to evaluate, analyze or predict personal aspects related to your economic situation, health, personal preferences, interests, reliability, policies@gripsta.com. To opt out of cookie-based or digital advertising-based Profiling, please use our Cookie Preferences tool to toggle off “Advertising” and “Functional” cookies. Note that if you clear your cookies, your opt out request will no longer be saved. In order to verify your identity, we will send you a verification email. In order to designate an authorized agent to act on your behalf you must provide the authorized agent with written permission to do so, and your authorized agent must submit that written proof mailed to the address below so that it is received prior to the time the agent makes the request on your behalf.

Note that we will not be able to opt you out of profiling where one of the following exceptions applies:

Legal: to comply with applicable laws, rules or regulations; to comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by governmental authorities; to cooperate with law enforcement; to investigate, exercise, prepare for or defend actual or anticipated legal claims; or to assist another party with any of its obligations under applicable laws;
Security: to prevent, detect, protect against, or respond to security incidents, identity theft, fraud, harassment, or malicious, deceptive, or illegal activity; preserve the integrity or security of systems; or investigate, report, or prosecute those responsible for any such action;
Improvement of Services and Products/Internal use: to conduct internal research to improve, repair or develop products, services or technology;
Transactional: to provide a product or service specifically requested by you; to complete a transaction with you or to complete a contract we have with you; and
Public Interest: to protect your vital interests or those of another individual.

Non-Discrimination

We will not discriminate against you for exercising any of your Rights under State Privacy Laws and we will not deny you goods or services, charge you a different price, or provide you with a lesser quality of goods or services if you exercise any of your Rights.

Sensitive Personal Information

We do not collect or process sensitive personal information, as defined by California Law, for inferring characteristics or use or disclose sensitive personal information for purposes other than those permitted by law.

Right to Appeal

If you are a California, Colorado, Connecticut, Oregon, Texas, Montana, Virginia, or Utah resident and we were unable to fulfill your request, you may appeal our request by emailing us at policies@gripsta.com within fourteen days of our decision, including “Appeal Request” in the subject line, with a detailed reason for your appeal, as well as your state of residence.

HOW LONG DO YOU KEEP MY INFORMATION?

We will store your personal information for as long as is reasonably necessary to fulfill the purposes described in this Privacy Policy or as required by law.

WHAT IF I AM AN INTERNATIONAL USER?

Our digital operations are conducted, in whole or in part, in the United States. Regardless of where you live, you consent to have your personal information transferred, processed, and stored in the United States, and allow Company to use and collect your personal information in accordance with this Privacy Policy.

HOW CAN I CONTACT YOU REGARDING THIS PRIVACY POLICY?

If you have any questions or concerns regarding your privacy or the Privacy Policy, you can send a request with your concerns or any further questions to: policies@gripsta.com / Subject: Privacy Policy Questions

Our mailing information is: P.O. BOX 1850, Prosper, Texas 75078.

This Privacy Policy may be updated from time to time. If we make material changes to how we process your personal information, we will notify you via email at the email address you provided us. Please check back periodically for further updates and changes. The most updated version will be the one that is available on this website.